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Refund & Cancellation Policy

Last updated: August 2026

1. Subscription Cancellations

You can cancel your Trust Logistic subscription at any time. When you cancel, your subscription will remain active until the end of your current billing cycle (monthly or annually). We do not provide prorated refunds for mid-cycle cancellations.

2. Refund Eligibility

Refunds are only issued under the following circumstances:

  • Technical Failure: If you are unable to access the system for more than 72 consecutive hours due to server issues directly originating from Trust Logistic.
  • Accidental Duplicate Billing: If our payment gateway accidentally charges your card multiple times for the same subscription period.

Refunds are not granted for changes of mind, failure to utilize the software, or lack of understanding of features. We highly recommend scheduling a free demo before purchasing a subscription to ensure the software fits your needs.

3. Refund Process

To request a refund for eligible reasons, please contact our support team at trustlogistic.in@gmail.com within 7 days of the charge. Please include your Workspace ID and transaction receipt.

Approved refunds will be processed and credited back to the original method of payment within 5-7 business days.

4. Changes to Service

Trust Logistic reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. In the event of a permanent discontinuation of the Service, prorated refunds will be issued to active subscribers.

5. Contact Us

If you have any questions about our refund policy, please contact us at: